Return and refund terms ERIKS Netherlands

The satisfaction of our business customers is our highest priority. Although we supply exclusively to businesses, we offer a reliable and transparent solution for returns, complaints or incorrect orders.

Handling damaged or defective goods

When items are damaged upon delivery or have material or manufacturing defects, we assess these as part of a complaint in accordance with our warranty obligations. If the complaint is justified, we will of course cover the costs of return and, where necessary, replacement.

Returns and complaints procedure

ERIKS accepts returns only if:

1. ERIKS has approved the return in writing in advance;

2. the return is sent carriage paid and the handling costs charged by ERIKS are reimbursed, being 20% of the sales value with a minimum of €75;

3. the returned goods have a minimum sales value of €150;

4. the items are stock or standard items;

5. delivery took place no more than 6 weeks ago;

6. the items are unused and undamaged;

7. the items are in their original packaging.