Customers
The ERIKS group serves more than 90,000 customers in all branches of industry, including chemical, pharmaceutical, food, biotechnology, mechanical engineering, semiconductor, refining, offshore and metal industries. ERIKS distinguishes between the following types of customers or purchasing profiles:- Maintenance market (MRO – Maintenance Repair Over-haul)
ERIKS products and expertise are used directly in the servicing of systems and machines.
- OEM (Original Equipment Manufacturers)
ERIKS products and services are used in the manufacture of finished products by the customer (machine and equipment construction).
- Projects
ERIKS products and services are used for large-scale maintenance of existing processing plants and infrastructure works or for new construction project.
- Distribution
Export: ERIKS products are exported to market areas in which our group does not have its own branches, especially to obtain the required volume. In these areas we approach national distributors and OEMs.
Installation companies and engineering contractors are classified under ‘maintenance market’ or ‘projects’, depending on the type of purchases they make.
Customers wanting an international presence are served by European Account Management at group level.
The ERIKS group is able to constantly adapt to its changing role in the supply chain and make a contribution to its customers’ and manufacturers’ business operations. Identifying, developing and maintaining the necessary know-how are some of the most challenging elements in this respect. This has enabled the ERIKS group to develop from a traditional distributor into an industrial service provider.
The twin business model gives the ERIKS group the following abilities
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for OEM and maintenance customers with specific requirements to
- contribute to research and development
- supply components, sub-assemblies and systems tailored to fit the application
- fulfil its quality assurance role
- ensure efficient procurement and logistics.
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for maintenance customers with general requirements to
- supply product and application know-how
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reduce the customer’s total costs by offering products and services that help to
- reduce the customer’s purchasing budget
- increase the customer’s available time for production
- reduce energy costs
- reduce fluid and gas emissions (cleaner production)
- offer maintenance services and repair facilities
- provide an efficient administrative and logistics concept for supplying a broad and deep product range (reduction in transaction costs).